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Paula Young Q&A Forum
Last answer by davy christine 41 months ago +0 votes:
Bonjour  je voudrais passer une commande mais je n'arrive pas a payer avec ma carte visa de France. Il y a toujours un message avec un numéro de téléphone mais lorsque je téléphone j'entends un répondeur. Pouvez vous m'aider ? Merci more
Last answer by TinTinB 58 months ago +0 votes:
Paula Young is an online shopping store that sells various beauty products like wigs, hairpieces, hair loss products, apparel, accessories and more. This company doesn't currently offer mobile applications for iPhone, iPad and Android mobile devices. Phone: 1.800.364.9060 For more information about the topic, just visit the source URL provided below or contact their customer service. Source URL: http://www.paulayoung.com/ more
Last answer by Stacey Gaubatz 63 months ago +0 votes:
Paula Young is pleased to accept all forms of major credit cards including Visa, MasterCard, American Express, and Discover. For customers that have been issued a debit card with the Visa or MasterCard logo on it wishing to use their debit card must use it as credit. The site currently has no way for customers to put their pin number in. At the present time Paula Young does not accept electronic checks. There is no way for the site to process checks. more
Last answer by Kimberley Heit 65 months ago +0 votes:
Yes, Paula Young does offer international shipping. They appear to ship to countries that have a UPS delivery service. International deliveries are charged at $45 for one item and $15 for each additional item. This is for UPS 2-3 day delivery. Canadian orders are shipped in a different manner and charged at a flat rate of $14.95 for 2-3 week delivery. more
Last answer by Annie Hintsala 65 months ago +0 votes:
PaulaYoung accepts returns and does refunds and exchanges.  Here is the policy from the website: RETURNS & EXCHANGES If you are not completely satisfied with your purchase, you may return it for an exchange or refund. We must receive your returned merchandise in new condition (not worn or altered) with tags still attached. Items may be returned for EXCHANGE within 90 days. Exchange orders are shipped free of charge (excluding the cost of rush service); however, we do not cover your cost to return the item(s) to us. RETURNS must be received within 30 days of the original ship date... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:Paula Young is the world's leading retailer of wigs and hairpieces for women across North America! The company's mission is to provide beautiful, affordable hair solutions to give women the boost of confidence in themselves and their beauty. Wear wigs for medical hair loss or to change up personal style. The products have high-quality features, such as: Breathable stretch cap Durable Fibers Velvet comfort band Adjustable sizing There are various styles and colors of products at Paula Young.... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:Paula Young has its headquarters in West Bridgewater, Massachusetts. The company is owned by SC Direct, Inc. SG Direct also owns especiallyyours.com, wigshop.com, and westernschools.com. Paula Young Wigs has provided wigs to thousands of women over 20 years. The company was first established in 1978 to meet women's wig and hairpiece needs.  Paula Young hair fashions and add-ons are available at the factory store in West Bridgewater in addition to the website. Appointments are available for one-on-one co... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:There are mixed reviews across the web for Paula Young. While some consumers rave about the products, others are unhappy with their customer service experiences. At Consumer Affairs, Jean writes that she was charged a restocking fee for her refunded item: "I purchased a wig in January, 2011 and returned it within the 30 day required period. The wig cost $33 plus $8.95 shipping and handling, a total of $41.95. My refund was $6.05. They charged me a restock fee of $19. I read the refund process and saw it said... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:The BBB Profile for Paula Young falls under the header of owner SC Direct, Inc. The Better Business Bureau gives SC Direct a rating of A+. The business has been BBB Accredited since 2009. There have been 78 complaints closed with the BBB in the last three years; 27 complaints were closed in the last 12 months. There is no mention on the website about awards or association memberships for the company. The Jaclyn Smith wigs are created by award-winning actress Jaclyn Smith and celebrity hair stylist Jose Eber.&... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:Paula Young has a three-month Global Traffic Rank of 133,877 on Alexa. The US rank is #28,641. The daily unique page views per user for paulayoung.com are up 12% from the start of the three-month period. There is not historical data available for sites ranked below 100,000 daily page views per user. The site analytics website Compete shows that paulayoung.com had 200,316 unique visitors to its website in May 2012! The number is down by just over 33% from last year, yet still keeps Paula Young at the top of it... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:The company has a blog, which is updated once every one to two weeks. As well, Paula Young has social media pages on Twitter and Facebook. The Twitter profile @PaulaYoungWigs has 305 followers. There are Tweets from celebrity actress and designer Jaclyn Smith. Tweets are not regularly sent by the company and less than 700 Tweets have been sent as of today. At Facebook, there is a larger social media presence. There are currently 2,259 Followers for the company. The profile page is updated regularly and ... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:Paula Young is currently secured by Norton Secured, as per the seal displayed on the homepage. The electronic checkout screens are secured by an "https://" connection. Google's Safe Browsing Diagnostic Page for paulayoung.com shows that this site is not currently listed as suspicious. The site has not hosted malicious software over the past 90 days or appeared to function as an intermediary for infecting any sites. more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:Examples of current prices are: Vikki Wig by Paula Young (WhisperLite) - $69-$74 USD Hair Spray - $8.50 USD Kris Wig by Jaclyn Smith (synthetic) - $99 USD Wig Styling Starter Kit - $20 USD Full-Volume Wavy Clip-On by Paula Young (synthetic) - $25 USD Elegant Open-toe Slides (shoes) - $39 USD For pricing, Wendy-michaels at LoveToKnow Hair writes that Paula Young's prices are made for any budget, as there is a wide range of length, brand, and materials for the wigs: "Along with st... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:The company ships across the United States, as well as to Canada and to international destinations. US consumers have choice of Standard Delivery, Rush Delivery, or Overnight Delivery. US consumers' shipping fees depend on shipping method and option chosen. Standard Delivery for the US has these charges:   ORDER TOTAL SHIPPING CHARGE $0.01 - $19.99 $5.95 $20.00 - $29.99 $6.95 $30.00 - $49.99 $8.95 $50.00 - 74.99 $10.9... more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:For payment options, Paula Young offers the ability to pay for orders by credit card. Accepted credit cards are: VISA MasterCard American Express Discover While many online competitors offer other payment options, this is the only method available at this website. The company would get a higher rating in this section if options such as PayPal, Debit Card, E-Check, or EbillMe were also available for consumers. more
Last answer by Knoji 66 months ago +0 votes:
Christy Birmingham provided an answer to this question in this review of Paula Young:Paula Young's Guarantee is that if a consumer is not completely satisfied with the purchase, the wig can be returned for exchange or refund within 30 days of the original date of shipment. Exchanges are shipped free of charge to consumers, however the company will not cover return shipping costs. For refunds, Paula Young refunds only the purchase price of the returned item; there is no refund of shipping or processing insurance charges.  Returns (whether refunds or exchanges) are generally processed and... more
Last answer by Knoji 69 months ago +0 votes:
You can find the answer to this question in this review of Paula Young written by Jaclyn - an excerpt is posted below:Paula Young is one of the leading women's wig distributors in the world. In addition to the Paula Young wigs, the retailer also sells wig brands like Dancing With The Stars Hair Collection, Revlon, Gabor, Manhattan Style and Jaclyn Smith. They sell hairpieces that clip on, extensions, pony tails and hair headbands. Their inventory includes a variety of hair integration pieces that add fullness to the front, back or sides of a hairstyle. Paula Young sells wigs in all different ... more
Last answer by Knoji 69 months ago +0 votes:
The answer to question was posted in this review of Paula Young written by Jaclyn - an excerpt is posted below:Paula Young has sold more than 2 million wigs to customers all over the world. They have a massive inventory with all kinds of wigs and hairpieces in a variety of hair cuts, colors and styles. Many of their wigs are made specifically for women who've suffered hair loss or medical hair loss due to chemotherapy. Their prices are competitive and they even offer an abundant section of clearance wigs. Besides their website at PaulaYoung.com, customers can request a wig catalog or place or... more
Last answer by Knoji 69 months ago +0 votes:
The answer to question was posted in this review of Paula Young written by Jaclyn - an excerpt is posted below:Paula Young competitors include popular wig retailers like VogueWigs.com and The Wig Company. VogueWigs.com and The Wig Company are sell wigs online. While both online ladies wig stores have a vast inventory, only Paula Young has a brick-and-mortar store in Massachusetts that customers can visit. All three wig distributors offer sales and clearance items though The Wig Outlet offers up to 70% off on discontinued wigs that are somewhat hard to find. Unlike The Wig Company and VogueWig... more
Last answer by Knoji 69 months ago +0 votes:
The answer to question was posted in this review of Paula Young written by Jaclyn - an excerpt is posted below:Paula Young wigs start at around $29 with some wigs selling for over $200. They have frequent sales, like mid-week markdowns and buy one get one 50% off. Paula Young clearance wigs sell for less than half the regular retail price of a wig. The prices are similar to those offered by their competitors, The Wig Company and VogueWigs.com.Customers can enjoy additional discounts by signing up for the Paula Young newsletter. Members receive exclusive VIP offers, like coupon codes and notif... more
Paula Young Overview

Paula Young is the world's leading retailer of wigs and hairpieces for women across North America! The company's mission is to provide beautiful, affordable hair solutions to give women the boost of confidence in themselves and their beauty. Wear wigs for medical hair loss or to change up personal style. The products have high-quality features, such as: Breathable stretch cap Durable Fibers Velvet comfort band Adjustable sizing There are various styles and colors of products ... more

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